Frequently Asked Questions (FAQ)
1. How do I place an order?
To place an order, follow these steps:
· Browse our website and select the products you wish to purchase.
· Add the selected items to your shopping cart.
· Proceed to checkout, where you'll provide your shipping and payment information.
· Review your order and confirm it.
2. Can I change or cancel my order after it's been placed?
Once an order is placed, it enters our processing system. To request changes or cancellations, please contact our customer support as soon as possible. We'll do our best to accommodate your request, but changes may not always be possible.
3. What payment methods do you accept?
We accept only online payment services. You can find a list of accepted payment options during the checkout process.
4. What is the delivery times?
Delivery times may vary based on your location . You'll be provided with estimated delivery times during the checkout process.
5. How can I track my order?
Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your shipment.
6. Do you ship internationally?
Yes, we offer international shipping to many countries like European union, North and South America, Australia and New Zealand.
7. Do you offer customization for larger production quantities?
Yes, upon request, we can provide customization for larger production runs, with a minimum order quantity of 20 pieces.
Check more informations about this here.
8. How can I contact your customer support team?
You can reach our customer support team through our Contact us page.
9. What should I do if I have a problem with my order or received a damaged item?
If you encounter any issues with your order or receive a damaged item, please contact our customer support team immediately. We'll work to resolve the issue as quickly as possible. You can read our return policy here.
10. How can I stay updated on promotions and new products?
To stay informed about our promotions, new arrivals, and exclusive offers, subscribe to our newsletter. You can do this by providing your email address in the subscription box on our website.
11. Do you have a physical store where I can shop?
Currently, we operate as an online e-commerce store, and you can shop with us exclusively through our website.